Frequently
Asked Questions
Do I need Internet access to sign up and manage my account?
No. If you don't have Internet access and would like to sign up, just call 1-866-450-0210
to enroll, and an enrollment specialist will guide you through the enrollment
process. Once enrolled, you can manage many tasks over the phone via an automated
voice response, or through our live customer service agents.
How much does this cost?
The payment reporting service costs just 95 cents per week - automatically deducted
from your pay. Just complete the enrollment form and we will take care
of everything. You will get a welcome email that tells you it all works
and how it will help.
Will this impact my credit score?
When your payments are reported this helps to strengthen
your credit profile and will give more accurate information
for credit scoring systems to make a better evaluation according
to their individual credit criteria needs. Having these payments
show your good payment record can only help your credit score.
How much will my score improve?
No one can predict your credit score improvement and
it will vary according to the model that is being used and
for what purpose the lender is requesting the score be given.
Every point counts and adding these accounts with timely payments
can go a long way to adding valuable scoring information.
Do you offer any guarantee?
If you are not completely satisfied with this services
within the first thirty days, you can cancel and your payments
will be refunded.
How do I contact customer service?
You can access and manage your account for free online
or via our automated phone system. Simply log into the Payment
Reporting website by visiting www.FFEL.net/creditreporting
and clicking the Customer Login link or call, toll-free, 866-450-0210.
Can I cancel?
The FFEL Payment Reporting service is for you. So,
if you want to cancel your reporting at anytime you can. However,
remember that the longer your monthly payments are reported,
the better your credit report will look to future creditors
and lenders. |
